Cancellations and refunds

Last updated 19 October 2026

When you get your money back, and how. Refunds are always for the full amount and go back to the card you paid with.

Automatic refunds

• Your coach doesn't reply in time. If the feedback isn't sent within 14 days of your clip finishing uploading, you're refunded in full automatically.
• You never upload a clip. We'll remind you 2 and 7 days after you pay. If there's still no clip after 30 days, you're refunded in full automatically.

Changing your mind

As a consumer in the EU you normally have 14 days to cancel a service you bought online. When you book, you ask for your review to start straight away and agree that you lose this right once the feedback is delivered.

Until the feedback is delivered you can cancel for a full refund. Send your coach a message from your review page, or email hello@bradancoach.com with the email address you booked with.

If you're not happy with the feedback

Tell your coach using the messages on your review page. Most problems, like a note that isn't clear, are quickest to sort out that way. Coaches can refund a review at their own discretion. If you think the review wasn't done with reasonable care and skill, you also have rights under the Consumer Rights Act 2022, and you can email us.

Clips that are too long

If your clip is well over the maximum length for the review, we delete it and email you to upload a shorter one. Your booking stays open and the 30-day rule above still applies.

How long a refund takes

We start the refund straight away. It usually reaches your card within 5 to 10 working days, depending on your bank.

Disputes with your bank

Please contact your coach or us before disputing a payment with your bank. We can usually refund faster than a dispute takes, and disputes add bank fees.

Contact

Bradán Coach is run by Razorbill Technology in Ireland. Email us at hello@bradancoach.com.