Common questions

Do I need an account?

No. Your review page is a private link we email you. There's no password to remember.

I've lost my link

Go to Find my reviews, enter the email you booked with, and we'll send your links again.

Who can see my video?

Your coach, and anyone you share your review page link with. Videos aren't public, can't be found by search engines, and only play through your review page.

How long do you keep my video?

Until 12 months after your review is sent or refunded. Then the clip and any recorded reply are deleted. The written notes and summary stay on your page. See our Privacy Policy.

Can I book more than one review?

Yes. Each booking is separate and has its own review page and link.

Can I send a second clip?

Each review covers one clip. If your upload didn't work, you can try again from your review page until it succeeds. For a fresh look after you've practised, book another review.

Something's gone wrong

Message your coach from your review page, or email us. We're happy to help.